Tel: +44 (0) 1249 767400
Email : support@preactor.com

Annual Maintenance Agreement
Preactor International knows that, properly configured, your Preactor system(s) will become an essential part of the day to day planning and scheduling activities to help you make better decisions in your facility. Companies around the world rely on Preactor to run their businesses so it is essential that you are given the level of support you need.

As a company we are committed to adding value every year by continually listening to our users and responding to their needs, adding functionality to an already feature rich product.

By purchasing annual maintenance on your Preactor systems you can ensure that you can take advantage of new features and have access to qualified and knowledgeable staff to help you make the most of the software you have purchased.

When your Preactor systems are covered by annual maintenance you get the following benefits:-

• Free service packs as they are released.
• Protection of your investment by allowing a full credit of the purchase price of your existing Preactor system when upgrading to a higher version.
• Access to telephone technical support (application questions) during normal business hours).
• Access to eMail technical support.

You will also have access to consulting support where model design or customization of Preactor for your application is required (a billable activity).

The cost of annual maintenance is typically around 15% of the license purchase price and represents a cost of ownership amongst the lowest in the market place.

To ensure proper operation of software, all licenses must be upgraded to the same release level. As such, all licenses purchased under a single account are renewed as a group. If any license is excluded from maintenance renewal, Preactor International is only responsible for the operation of updated licenses.